Privacy Policy

1. Information We Collect

When you visit or purchase from us, we may collect:

• Identity: name, email, phone number
• Transactional: delivery address, order history, payment method type (we never store full card numbers)
• Technical: IP address, browser type, pages visited
• Communications: messages sent via contact forms or email
• Service: device details and fault descriptions for repairs

2. How We Use Your Information

• Process and fulfil orders, including delivery and returns
• Communicate about orders, repairs, and enquiries
• Send transactional emails (order confirmation, shipping notifications)
• Send marketing emails if you have opted in - unsubscribe at any time
• Improve our website and product offerings
• Comply with legal obligations including tax and consumer law
• Detect and prevent fraud

3. Sharing Your Information

We do not sell your personal information. We may share it with:

• Courier partners (CourierPost, NZ Post) - for order fulfilment
• Payment processors (Stripe, POLi) - we never store full card details
• Email service providers - for transactional and marketing communications
• Analytics providers (Google Analytics) - anonymised data only
• Syntralyn Group Limited - our parent company, for group administration

4. Your Rights Under the Privacy Act 2020

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Withdraw consent for marketing at any time
• Complain to the Privacy Commissioner

Contact our Privacy Officer: privacy@syntralyntech.nz

5. Cookies

We use cookies to improve your experience. See our Cookie Policy for details.

6. Data Security

We implement SSL/TLS encryption, secure payment processing, access controls, and regular security reviews to protect your information.

7. Data Retention

We retain information as long as necessary. Order records are kept for 7 years per NZ tax law. Marketing data is deleted upon unsubscribe.

8. Contact Our Privacy Officer

• Email: privacy@syntralyntech.nz
• Phone: 0800 SYNTECH (0800 796 832)

We acknowledge requests within 5 working days and resolve within 20 working days as required by the Privacy Act 2020.